Care Partner
Aged-care experts

Aged care, with a friendly voice on the line.

Charlie manages the day-to-day, check-ins on your loved one, paperwork, straight answers, and connects your family to Care Partner’s aged-care experts the moment something needs one. So you can go back to being family.

See what Charlie does
Takes about 3 minutesNo account neededReviewed by a real care professional
A daughter and her elderly mum walking arm in arm in a golden garden

Care Partner is a company of aged-care experts, registered nurses, system navigators, elder-law advisers. Charlie is how you reach them: one friendly voice managing the day-to-day, with expert hands behind every plan, briefing and shortlist.

What Care Partner does

Seven ways we take the weight off your shoulders.

Charlie is the friendly voice you speak to. Behind every answer, briefing and shortlist there’s a real expert from our care team. Tap any card to see how it works, and register your interest.

Care Plan Assessment

Not sure where to start? Start here.

Answer a few quick questions about your situation. A real person from the Care Partner team will come back to you with a clear, personalised next-steps plan, usually within one business day.

6 questionsUnder 2 minutesNo account neededReviewed by a real care professional
What to expect

A calm, four-step path, no jargon, no pressure.

1

Tell us what’s prompted you to look into care right now.

2

Share the biggest challenge you’re facing.

3

Let us know how much time this is taking you each week.

4

A real person reviews your answers and calls you back.

The people behind Charlie

Charlie is the voice. These are the experts.

Care Partner is, first and foremost, a company of aged-care experts. Charlie is the product that connects you to them, managing the day-to-day so the experts can focus on what needs their judgement. Registered nurses design and review the check-ins. Aged-care navigators keep the guidance current. An elder-law adviser stands behind every legal explainer. When something matters, it lands with a person, not a script.

Portrait of Margaret O’Keefe, RNPlaceholder

Margaret O’Keefe, RN

Care Lead

25 years in aged and community nursing across Victoria.

“Families don’t need more information. They need someone who already knows their situation to say: here’s the next step.”

Portrait of David NguyenPlaceholder

David Nguyen

Aged Care Navigator

Former aged-care assessor; ten years helping families through My Aged Care and Home Care Packages.

“The system isn’t designed to be understood in one sitting. That’s my job, so it doesn’t have to be yours.”

Portrait of Sarah Whitmore, LLBPlaceholder

Sarah Whitmore, LLB

Elder Law Adviser

Specialist in powers of attorney, guardianship and family decision-making.

“The best time to sort the legal steps is when nobody urgently needs them. The second-best time is today.”

These portraits are placeholders and must be replaced with the real team before launch.

Our promise

What you can expect from us.

Charlie manages the day-to-day. The experts handle the judgement.

Charlie is there whenever you call, and registered nurses, aged-care navigators and an elder-law adviser stand behind everything that matters.

Private, and yours.

Your family’s records are stored securely and shared only with the people you choose. We never sell data.

Plain English, always.

Every assessment, cost and legal step explained the way a knowledgeable friend would, no jargon, no portals.